Previously, on March 13th (just before the first dinner of the second leg), the Maitre d' told Toni that Ioana's station was filled by passengers from the first leg who had been with her and asked to stay with her. I found it hard to believe that 100% of her prior passengers were b2b, since, shipwide, the repeat rate was approximately 20%.
On March 17th we found out from Ioana that she only had 2 people who had been with her on the first leg. Why did the Maitre d' have to lie? Why couldn't he just say they messed up?
By the time we learned the truth we had already left a message for the Food and Beverage manager that we wanted to see him. After learning the truth, we wanted to see him more than ever.
Trevor, the F/B Mgr called shortly after we left our message. He spent about 45 minutes with us and I think both sides were pleased with the discussion.
He was not pleased to hear our story, and a few times I felt that we were confirming his opinion, and possibly even giving him ammunition. I had given him a copy of what I had previously posted.
He, in turn, gave us some added insight into some of causes for our dissatisfaction.
We had heard that there was a new provisioning manager. That was true. He has not been involved with repositioned ships doesn't understand that, as you change markets, tastes change. The best example is the fact that the Aussies really like their local fish. A few cruises ago, they ran out of fish at dinner.
On the other hand, there really is no excuse for running out of iced tea or frozen yogurt. Just poor planning, poor management.
As for the table assignments for b2b, because of the impending transition to My Time Dining fleetwide, tables are being handled by both Miami and the ship's personnel. To further complicate this situation, Guest Services was planning a b2b party and was getting information ready for that meeting. On the previous cruise, prior to our first leg, there were only about 30 people continuing on to our cruise - now they had over 400, so the impact was greater.
Trevor did not, however, realize that we had been "reassigned" to the same table per the 2nd communication. He wondered whether anybody had received a correct reassignement or the same information and will look into that further.
Trevor told us to feel free to contact him if we have other issues, but I have a feeling that we (and our treatment) are being watched. Thanks, Trevor!
Wednesday, March 18, 2009
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