Captain's Club

Captain's Club The Captain's Club Hostess was very personable and responsive, with one major exception. She quoted the corporate "party line" regarding Captain's Club vs Crown & Anchor. Celebrity's Captain's Club loyalty program has fewer levels than C&A does. They stop at what they call the "Elite" level, reached after 10 cruise credits (a maximum of 10 cruises), equivalent to Diamond on Royal. For a program that is approximately 10 years old, I consider the top level to be a very modest level. I do not believe that Celebrity really considers this easily attainable level to be particularly special. On the other hand, Royal has two higher tiers: Diamond Plus (175 cruise nights, previously 24 cruise credits) and Pinnacle (700 cruise nights, a new level equivalent to 100 cruise credits). Many C&A members feel that there should be an additional level between the two upper tiers, but Celebrity doesn't even see the need for the tiers that Royal has, let along a higher tier. Royal has terrific benefits at the level of the two upper tiers, in particular, a discount on balcony and suite accommodations and a reduced single supplement for any type of cabin. According to the Captain's Club party line, such benefits are not necessary because the Celebrity product is of a higher caliber and one should expect to pay more for the better product. I feel the opposite is true: Celebrity should do more to attract a higher caliber (i.e., frequent) cruiser!